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Archived: Heatherbrook Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 14 September 2017

The inspection took place on 16 May 2017 and was unannounced. At our previous inspections on 11 December 2014 and 13 October 2015, the service met all legal requirements and was rated 'Good'.

Heatherbrook is a 45 bedded care home providing nursing care for people with dementia. Accommodation is provided on two floors and each person has a single

bedroom. The ground floor has 20 bedrooms and there are 25 bedrooms on the first floor. At the time of the visit, there were 34 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We found that the service did not always deploy enough staff to meet people's needs and staff worked long hours. We have made a recommendation about this. Staff were caring and kind to ensure people were not at risk of harm. Care plans and risk assessments were completed for each person using the service. People using the service were treated with respect and dignity and that their privacy was ensured.

There was a robust recruitment system in place to ensure staff were appropriately checked before they started work at the service. The support and training available to staff helped them to deliver care that reflected and met people's needs. Medicine administration was undertaken by staff who had training and experience. People were also encouraged and supported to make their own decisions regarding their care and the service operated in line with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards.

There were a range of activities in which people could participate. People's healthcare needs were monitored and appropriate care was provided. The food provided at the service was varied and nutritious.

Staff worked as a team supporting one another. The registered manager sought the views of stakeholders through surveys and meetings to ensure continuous improvement of the service.

We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we have told the provider to take at the back of the full version of this report.

Inspection areas


Requires improvement

Updated 14 September 2017

The service was not always safe. People�s health and safety was sometimes at risk because there was not enough staff deployed, and we have made a recommendation about this.

Risks to people were assessed and staff knew how to manage them.

Staff had knowledge about adult safeguarding and how to report incidences of abuse.

Medicines were administered by trained and experienced staff. The staff recruitment processes were robust to ensure staff were suitable to work with people who used the service.



Updated 14 September 2017

The service was effective. Staff had the necessary skills to care for people.

Staff ensured that they asked people�s consent whilst providing care. They understood the requirements of the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards and ensured people�s rights were respected.

The food provided at the service was good. People were supported to have access to health care services to promote their health.



Updated 14 September 2017

The service was caring. Staff treated people with kindness, dignity and respect.

People were asked about their individual preferences and staff promoted their privacy.



Updated 14 September 2017

The service was responsive. People's care plans were based on their assessed needs. The care plans were regularly reviewed to identify and meet people's changing needs.

People were supported to join in various activities.

People, relatives and staff were confident that the registered manager listened to and dealt with their concerns.



Updated 14 September 2017

The service was well-led. The registered manger promoted a caring and inclusive culture.

There were systems in place for auditing and assuring the quality of care provided.

Staff were supported to promote the vision and values of the service.