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Archived: Heatherbrook Good

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Inspection report

Date of Inspection: 13 November 2012
Date of Publication: 19 December 2012
Inspection Report published 19 December 2012 PDF

Overview

Inspection carried out on 13 November 2012

During a routine inspection

People told us they felt Heatherbrook provided a good service that had improved and that they felt happy with the care their relatives received. One person said �things have got better, they�re being put right�. Another person told us that the service being provided was �not bad at all. They do their best to do things for people�.

Another person told us �any healthcare needs of dad�s are looked after well. I speak to staff when I have worries and they are great about it�. We found that arrangements were in place to safeguard people from the risk of possible abuse and there had been a programme of environmental improvement making the service more suitable and comfortable for people with dementia. There were checks in place to monitor the quality of services people received and improvements had been made where these checks highlighted such a need.