Elizabeth Lodge is a residential care home providing nursing and personal care to older people, some of whom were also living with dementia. The service is registered to accommodate 87 people. At the time of the inspection there were 53 people living in the home.
Elizabeth Lodge is a purpose built care home consisting of five separate units with their own lounges, kitchenettes and bathrooms. In addition the home has a number of large communal rooms for activities and visitors. The home is one of many homes run by Care UK, a large care provider in the UK.
People’s experience of using this service and what we found
People told us they felt safe living at Elizabeth Lodge. Risks to people’s safety and wellbeing had been assessed and action taken to help keep people safe from harm.
The home followed appropriate procedures for reporting any accidents or safeguarding concerns. All incidents were analysed to see if any improvements were needed to avoid further incidents. People were protected from the risks associated with the spread of infection. The service was clean and action was being taken to prevent a new outbreak of COVID-19.
There were enough staff deployed to meet people's needs and ensure their safety. The home followed the provider’s recruitment procedure but this was not sufficiently robust in checking applicants’ conduct in previous employment and we have made a recommendation to improve the recruitment process. This is being discussed by CQC with the provider at a national level.
Medicines were managed and administered safely.
People told us they were happy with the care and support they received. Staff said they were happy working at Elizabeth Lodge and felt well supported by the management team. They received appropriate training for their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relatives of people living in the home told us they were generally happy with the service.
Staff were caring and kind in their interactions with people. Staff knew people’s individual needs and likes/dislikes well. Care plans showed good detail about people’s needs and preferences. Staff supported people to meet their health and nutritional needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 17/07/2019) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of those regulations. At this inspection the rating has improved to good.
Why we inspected
We undertook this comprehensive inspection to check they had followed their action plan and to confirm they now met legal requirements.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.