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Norvic Healthcare Anglia Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 26 July 2019

Norvic Healthcare Anglia is a is a domiciliary care service that provides personal care to people

living in their own homes. At the time of the inspection they were supporting 22 people.

People’s experience of using this service and what we found

The service did not always effectively assess and manage risks to people when receiving care and support. Staff knew people well and were aware of how there care and support should be provided. People told staff arrived on time and stayed the required amount of time. Staff had been appropriately trained and told us they felt supported by the registered manager. They were aware of safeguarding procedures and actions to take should they suspect abuse. Where people required support with their meals or medicines this was provided effectively.

Each person had an individual care plan which set out the care and support they required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received care and support from staff that were caring and knew them well.

There was not always effective quality assurance processes in place to ensure care plans were up to date and consistent. The service had an open and positive culture. People and staff were encouraged to visit the offices which fostered good relationships.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 27 October 2018). The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection although some improvements had been made these were not sufficient and the provider was still in breach of regulation.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified a breach in relation to the quality assurance processes at this inspection.

We will meet with the provider following this report being published to discuss how they will make changes to ensure they improve their rating to at least good. We will work with the local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 26 July 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 26 July 2019

The service was effective.

Details are in our effective findings below

Caring

Good

Updated 26 July 2019

The service was caring.

Details are in our effective findings below.

Responsive

Good

Updated 26 July 2019

The service was responsive.

Details are in our effective findings below

Well-led

Requires improvement

Updated 26 July 2019

The service was not always well-led..

Details are in our safe findings below.