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Inspection Summary

Overall summary & rating


Updated 28 July 2021

About the service

Kensington House is a residential care home providing personal and nursing care to 24 people aged 65 and over at the time of the inspection. At the time of the inspection nursing care was not being provided. The service can support up to 30 people.

People’s experience of using this service and what we found

People were protected from the risk of abuse and care staff knew how to identify and report any concerns. People’s risks associated with their care and support had been identified and staff knew how to provide care safely. People received their medicines as needed and these were managed by care staff. The provider updated the controlled register following the inspection in line with best practice guidance. There were enough staff to give people the gave and support they wanted or needed.

People’s care needs had been identified and reviewed. Care staff were trained and supported in the role so they were able provide the care people needed. People liked the meals offered and where needed were assisted by care staff to maintain a healthy weight. Health and care professional had been contact and advice followed to promote their care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was clear management team in place who people and staff knew and trusted .The registered manager made regular checks to make sure people were happy with their care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 16 August 2019). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 23 January 2019. Two breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe, effective and well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Kensington House on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 July 2021

The service was safe.

Details are in our safe findings below.



Updated 28 July 2021

The service was effective.

Details are in our effective findings below.



Updated 28 July 2021



Updated 28 July 2021



Updated 28 July 2021

The service was well-led.

Details are in our well-Led findings below.