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Kensington House Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 16 August 2019

About the service: Kensington House is part of a purpose-built care village development which consists of five care homes. It is registered to provide accommodation, personal and nursing care for up to 30 adults. At the time of the inspection there were 28 people living at the service, some of whom were living with a dementia.

People's experience of using this service: Sufficient evidence was not available at the time of the inspection, to verify that safety checks and tests were carried out in relation to the premises. New checks and tests on the electrical installations, gas and legionella were carried out following our inspection. Aspects of the environment did not always meet best practice guidance for people living with dementia. We have made a recommendation about this.

Quality assurance systems were in place. However, in some cases they had failed to identify issues.

People we spoke with told us they felt safe living at Kensington House and staff supported them well. There were enough staff deployed to meet people’s needs.

Medicines were managed safely.

Staff were knowledgeable about people’s dietary needs and information was shared with catering staff. Food looked appetising. However, we did receive feedback that it was not always served at a hot temperature.

People were supported with their health needs. People were referred to other health and social care professionals when required and were supported with their emotional well-being.

Staff we spoke with told us they felt supported by the registered manager.

Activities were available for people. We did receive feedback that activities were repetitive. Staff told us of ways in which they planned to develop activities using technology.

Most care plans were detailed and recorded person-centred information. End of life care plans need to be developed to include people’s wishes.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Rating at the last inspection: The service was rated as good. The report was published in June 2016.

Enforcement: Please see the ‘action we have told the provider to take’ section towards the end of the report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas


Requires improvement

Updated 16 August 2019

The service was not always safe

Details are in our Safe findings below.


Requires improvement

Updated 16 August 2019

The service was not always effective

Details are in our Effective findings below.



Updated 16 August 2019

The service was caring

Details are in our Caring findings below.



Updated 16 August 2019

The service was responsive

Details are in our Responsive findings below.


Requires improvement

Updated 16 August 2019

The service was not always well-led

Details are in our Well-Led findings below.