The Care Quality Commission

Archived: SeeAbility - Surrey Support Service

SeeAbility House, 1a Hook Road, Epsom, Surrey, KT19 8SQ (01372) 755009

Provided and run by:
The Royal School for the Blind

Important: This service is now registered at a different address - see new profile

All Inspections

12 December 2012

During a routine inspection

We visited the supported living service and met people who live there, staff and a relative. We spoke to four people who used the outreach service by telephone. We visited the provider's head office to check records. Some of the people living at the supported living service had individual and complex communication needs, which meant that we were not able to hear their views directly. To understand these people's experiences, we gathered evidence through observation and speaking to staff about how they supported people.

All the people who used the outreach service that we spoke with were satisfied with the service they received. They told us that staff understood their needs and provided the support they needed. They said that staff were friendly and treated them with respect.

We found that the provider promoted the rights of the people using the service to make choices about their lives and to develop their independence. People had opportunities to live active social lives, to spend time with their friends and families and to be part of their local community.

The relative we spoke with said that staff kept them up to date with any issues affecting their family member. The relative told us that their family member received high quality care, commenting, 'Currently the care and support is excellent.' The relative said of the staff who supported their family member, 'They know her really well. They know her needs inside out ' they're excellent.'