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SeeAbility - Leatherhead Support Service Good

Inspection Summary


Overall summary & rating

Good

Updated 6 February 2019

Leatherhead Support Service is a domiciliary care agency. This service provides care and support to people living in a ‘supported living’ setting, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. People using the service lived in ordinary flats and bedsits. Leatherhead Support Service provides a service to adults with a visual impairment and other medical conditions.

The inspection took place on 7 January 2019 and was unannounced.

Not everyone using Leatherhead Support Service receives the regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of our inspection, 13 people were receiving a regulated activity.

People were protected from the risk of abuse as staff were aware of safeguarding practices. Risks to people were identified and managed appropriately, and accidents and incidents were recorded so lessons could be learnt and the quality of the service improved. Staff carried out safe infection control practices and medicines were stored and administered in line with best practice guidelines. There were a sufficient number of staff to meet people’s needs and staff had been recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported to make healthy informed choices around meals and to be as independent as possible.

People were able to express their views and supported to make decisions around their care. The service had been proactive in approaching people about their end of life wishes which had been recorded.

Care plans were person centred and recorded people’s aims which staff supported them to achieve. People received information in their preferred formats. We did not view any pre-assessments as there had been no new people joining the service since the last inspection.

Staff were up to date with mandatory training and received regular supervision. Communication between staff was effective. Staff respected people’s privacy and dignity. People were treated in a kind, caring and respectful way by staff.

People had access to healthcare professionals and specialist teams who were part of a person’s review process. Feedback was gained from people, relatives and staff on a regular basis and they in turn felt the manager was approachable. The service had made alterations to the deployment of staff to ensure that they could meet the changing needs of the people who used it.

The service had received compliments from relatives. People and relatives knew how to raise a complaint if needed. Robust quality audits carried out by people and staff identified any issues in the service and these were resolved in a timely manner. There was close partnership working with stakeholders and other organisations. The manager knew of their responsibility to make the Commission aware of all notifiable incidents.

Inspection areas

Safe

Good

Updated 6 February 2019

The service remained good.

Effective

Good

Updated 6 February 2019

The service remained good.

Caring

Good

Updated 6 February 2019

The service remained good.

Responsive

Good

Updated 6 February 2019

The service remained good.

Well-led

Good

Updated 6 February 2019

The service remained good.