We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.
This was an unannounced inspection.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.
SeeAbility – Horley Support Service, is a supported living service which provides specialist support for up to six young people with a visual impairment and complex needs. The service enables people to maintain and develop their skills and to become independent where possible. This could range from doing their own cooking, making decisions on activities, or working in a part time job. People had tenancy’s for their room and shared a communal lounge and dining area, as well as a kitchen. There were six people being supported by the service on the day of this inspection.
People and their relatives told us they felt they were safe in the hands of the staff. Records showed staff had received safeguarding vulnerable adults training and staff were able to tell us what they would do if they had any concerns. Staff were also able to satisfy us they had a good understanding of the Mental Capacity Act 2005 and knew when it would be appropriate to hold a ‘best interest’ meeting.
Support plans contained individual risk assessments in order to keep people safe and we observed during our visit there were sufficient numbers of staff on duty in order to support people when they needed it. Staff told us they felt they, “Work well as a team” to support people and keep them safe.
People were encouraged to make their own decisions about their food. Everyone participated in being involved in cooking or preparing their meals. Staff promoted a healthy eating regime for everyone and fresh fruit and drinks were available. One person said, “I like helping with the cooking.”
People had access to other health care professionals as and when required. This was recorded in their support plans. We saw, where appropriate, guidance from health professionals was followed by staff.
Those who could, told us they felt staff treated them with respect and dignity and they could have privacy whenever they needed it. However, we felt through observation staff did not always take the time to communicate with people in a meaningful way. We observed occasions when we felt staff did not understand or promote respectful behaviour or social interaction.
We spoke with a professional from a registered charity. They told us there was a good commitment from staff to ensure that when individuals received support from them (the charity), staff continued this support to ensure consistent and co-ordinated care.
People made decisions about their own care and treatment. For example, whether or not they wished assistance with personal care, or undertaking an activity. This was recorded in the records and people confirmed this. One person said, “I make decisions about what I want to do.” Relatives told us they were involved in reviewing the care and support provided to their family member.
Each person had a keyworker, and co-keyworker. This meant people were supported by staff who had the appropriate knowledge about each individual. One relative told us, “The staff know (my relative) very well.” Staff were encouraged to progress professionally and attend training appropriate for their role.
Everyone had an individual activity plan. This ensured they also had access to the community, friends and relatives. Two people worked at a local charity shop during the week. One of them told us, “I like working at (the shop) best.” There were also several volunteers involved with the service and activities were individualised to suit people’s needs and preferences.
People were given information on how to make a complaint. The registered manager told us there had been no complaints in the last 12 months. There was an accident and incident log which recorded details of any incidents, together with the outcome and action taken.
Those who could, told us they were encouraged to feedback their views of the support they received. This was done either through the formal annual survey or by speaking to the registered manager. They said the registered manager was very approachable and supportive and would act on any issues raised with them. Regular audits were carried out, which included a quarterly regional manager visit. This showed us the provider checked they provided support in an appropriate and safe way and where necessary, improvements were made.
We found one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. You can see what action we told the provider to take at the back of the full version of this report.