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Inspection Summary

Overall summary & rating


Updated 21 July 2020

About the service

Shoreline nursing home is a care home which provides nursing and residential care to older people and young adults with physical health conditions and dementia. The home can support up to 43 people. At the time of the inspection they were 37 people living at the home.

Shoreline is a large adapted building over two floors. There are two areas of the home for people with nursing and residential care needs and there is one area for people living with dementia.

People’s experience of using this service and what we found

People were safe living at the home. They received good care which met their individual needs. One relative said, “I'm very happy with [person’s] care. I can't fault it. All of the staff are good. Nothing is ever too much trouble. Staff are very accommodating. They listen and are willing to try suggestions. Communication from the home is good.”

The systems in place to make sure people received good care were effective. Leaders were open and transparent. Staff were skilled to deliver the right support to people, which ensured positive outcomes in relation to their care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 10 April 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 9 and 10 March 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when they would to improve safe care and treatment and governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions safe and well-led which contained those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Shoreline Nursing Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 21 July 2020

The service was safe.

Details are in our safe findings below.



Updated 21 July 2020



Updated 21 July 2020



Updated 21 July 2020



Updated 21 July 2020

The service was well-led.

Details are in our well-led findings below.