Archived: Creative Support - Station View

Updated 5 October 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place between 21 and 27 August 2015. We gave the registered manager 48 hours’ notice of our visit to the service on 21 August because we needed to ensure that they would be available in the service to speak with us.

The inspection was carried out by one adult social care inspector.

During the inspection we spoke with five people who received personal care from the service and with four relatives and friends of people who used the service. We spoke with four support staff, the registered manager and area manager. We observed how staff spoke with people who used the service and looked at the care records for seven people. We also looked at records that related to how the service was managed.

Before the inspection we sent questionnaires to people who received support from the service, their relatives and social and health care professionals who supported people who used the service.

Updated 5 October 2015

We carried out this announced inspection between the 21 and 27 August 2015. Creative Support – Station View was registered in May 2014 and this was our first inspection of the service.

Creative Support – Station View is registered to provide personal care to people in their own homes. At the time of our inspection the service only provided support to people who lived at Station View in Barrow in Furness.

The accommodation at Station View was provided by Accent Group. People had their own flats and access to shared communal facilities including a bistro and sitting rooms. People who lived at Station View could choose which care provider they used. A range of activities were provided for people who lived at Station View.

The personal care provided by Creative Support – Station View is regulated by the Care Quality Commission but the accommodation and other services provided are not.

At the time of our inspection there were 17 people receiving personal care from this service. An additional five people received support from care staff to handle their medicines.

There was a registered manager employed in the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Although people told us that they felt safe receiving support from this service we found that they could not be confident that they would always get their medicines as their doctor had prescribed. We also found that the care staff could not always identify the medicines they gave to people.

People received the support they needed from staff who knew them well. However we found some care records had not been updated when a person’s needs had changed.

Care staff were kind to people and treated them with respect. New staff were checked to ensure they were suitable to work in people’s homes. All the staff in the service had completed training to ensure they had the skills and knowledge to meet people’s needs. They knew the support people needed and the choices people had made about their care. People received the support they required to promote their dignity and independence.

The service was well managed. The registered manager gave people opportunities to share their views about the care they received. People knew the registered manager and how they could contact her. The registered manager took prompt action to address areas in the service that required improvement.