You are here

Inspection Summary


Overall summary & rating

Good

Updated 2 March 2018

This inspection was carried out on 31 January and 1 February 2017 and was unannounced.

At the last inspection, the service was rated ‘Good.’ At this inspection we found the service remained Good.

Bon Secours is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service provides accommodation and personal care to up to three people who might need support with the mental health or may be living with a learning disability.

The service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities using the service can live as ordinary a life as any citizen.

The service continued to be well managed by the long standing registered manager and staff team. Staff continued to be supported and had a yearly appraisal and the training they needed to meet people’s specific needs. There were enough staff on duty and they were recruited safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People continued to lead the lives they wanted to, people were supported to meet friends, follow their hobbies and interests and to get a job if this is what they wanted.

People said they felt safe and said they had the support they needed to achieve their goals and hopes for the future. Risk taking was encouraged so that people were not restricted.

There was a feeling of trust and mutual respect, there was laughter and joking and people seemed at ease with the staff and each other. Everyone was involved in the cooking and cleaning and achievement however small was celebrated. People were supported to eat well and healthy life styles were promoted, people told us about their swimming sessions and recent gym membership. People attended college and had work placements and were leading fulfilling lives.

Staff were caring and kind and respectful. People said they had the privacy they needed. People were supported to be as independent as they wanted to be and were fully involved in making decisions about things that affected them.

People felt safe, they were protected from abuse and knew about personal safety. People had control over what went on at the service including taking more control of their medicines and taking more responsibility to travel independently with the right amount of support. Staff responded well to people’s needs especially when they became anxious and we saw this during the inspection.

The service was clean, hygienic and well maintained. People told us about plans for redecoration and about a plan to develop the garden as they wanted to grow more vegetables. Staff worked with other organisations including care managers and health professionals to make sure people had the support they needed.

Incidents and complaints were reviewed so that lessons could be learned. The registered manager continued to learn from when things went wrong and from when things went right and continued to have the oversight they needed to make sure staff continued to provide good support.

People’s needs were thoroughly assessed with their involvement and the senior staff was reviewing and developing support plans. People received person centred care and they had a say about their care and support. Any complaints and concerns were acted on and everyone had a say about what might be improved.

The provider’s philosophy was based on maximising people’s ability to make choices, respecting basic human rights, fostering inclusion in wider society, and encouraging people to gain the maximum level of independence they were able to. S

Inspection areas

Safe

Good

Updated 2 March 2018

The service remains Good.

Effective

Good

Updated 2 March 2018

The service remains Good.

Caring

Good

Updated 2 March 2018

The service remains Good.

Responsive

Good

Updated 2 March 2018

The service remains Good.

Well-led

Good

Updated 2 March 2018

The service remains Good.