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Inspection Summary


Overall summary & rating

Good

Updated 14 September 2019

About the service

Seahaven is a residential care home providing personal care to 17 people who have a learning disability and or autism.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home, bigger than most domestic style properties. It was registered for the support of up to 19 people. This is larger than current best practice guidance. However. the size of the service having a negative impact on people was mitigated. The service was delivered in two separate houses. One house accommodated five people and 12 people lived in the other when we inspected. The buildings fitting into the residential area and was surrounded by other large domestic homes of a similar size. There were no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff did not wear anything which suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

Feedback from people, relatives and a health and social care professional was consistently positive about the service and staff. People told us they were happy with the report they received, and relatives said, “The staff are very professional”, and “They are very good and are really caring.”

People continued to be supported by staff who knew how to help them remain safe. They were protected from abuse and risks to their health and safety were well managed. Medicines were well managed, and people received these on time and as prescribed.

Staff continued to be recruited safely to make sure they were suitable to work with vulnerable people. Staff were well supported and supervised and had the skills and training they needed to support people.

People’s needs continued to be assessed in a holistic way. These assessments were used to develop support plans which included people’s preferences and goals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to access healthcare services including dental care when they needed to do so and there was information for people to take with them if they needed to be admitted to hospital. This information would assist hospital staff to support people and communicate with them.

Staff were caring, and people were treated with kindness. Staff knew people well and used their knowledge to assist people to communicate and express their views about their care and support. When people needed emotional support, this was provided. Staff respected people’s privacy and people were treated in a dignified manner.

People had keyworkers who led on their support and gave people the opportunity to feedback on their support and any concerns. People and their relatives knew how to complain if they choose to do so and were able to speak to the registered manager and deputy manager when they wanted to.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure people who use the service can live as full a life as possible and achieve the best possible outcomes which include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence a

Inspection areas

Safe

Good

Updated 14 September 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 14 September 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 September 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 September 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 September 2019

The service was well-led.

Details are in our well-Led findings below.