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Inspection report

Date of Inspection: 23 June 2014
Date of Publication: 20 August 2014
Inspection Report published 20 August 2014 PDF


Inspection carried out on 23 June 2014

During a routine inspection

Our inspection team was made up of one inspector and a specialist clinical advisor. We spoke with some of the people who used the service, the manager, deputy manager and care staff. We spent time with people who had communication difficulties and observed the interactions between people and staff during the day. We considered our inspection findings to answer questions we always ask: Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people who used the service, their relatives, the staff supporting them and from looking at records. We found overall that action had been taken and improvements had been made by management and staff since our last inspection visit.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The service was safe because the manager had a good understanding of the risks and needs of the people using the service and had put appropriate measures in place. Risk assessments had been completed to make sure staff knew how best to support people to minimise potential risks to their wellbeing. People were treated with respect and dignity by the staff. Safeguarding procedures were robust and staff understood how to safeguard the people they supported. People told us that they felt safe. One person said, �My life has improved since I�ve lived here. When I�m having a bad day the staff support me. They listen to me and give me time.� People were protected from infection because the provider had maintained appropriate standards of hygiene and had good systems in place to monitor and assess the quality of service.

Is the service effective?

The service was effective. People�s health and care needs were assessed with them and/or their representatives. Specialists including psychologists and speech and language therapists had been involved in people�s care and to give staff training and advice. Staff had received the training they needed and there was an ongoing training programme to make sure staff had the skills they needed to support people appropriately.

Is the service caring?

The service was caring. Staff spent time with people and assisted them to do what they wanted. Staff had got to know the people using the service well and had developed ways to communicate with them. When people needed support this was given respectfully and in a relaxed way. Staff occupied people with activities and encouraged people to learn new skills.

Is the service responsive?

The service was responsive. People were given choices and staff were responsive to their needs. Sometimes people needed support with their behaviour and there were plans and systems in place to respond to this. The service had a development plan that addressed all areas of improvement needed and they had been responsive to concerns raised at the last inspection.

Is the service well-led?

The service was well-led. The service had a manager who was experienced in working with people with learning disabilities and had been registered as a manager with the Commission at a previous employment. There were systems in place to provide on-going monitoring of the home. This included checks for the environment, health and safety, fire safety and staff training needs. The staff confirmed that they had individual supervision and staff meetings. This enabled them to share ideas and concerns.