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Inspection report

Date of Inspection: 29 June 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

Overview

Inspection carried out on 29 June 2013

During a routine inspection

Some people living at the service were not able to talk to us directly about their experiences due to their complex needs, so we used a number of different methods to help us understand their experiences. We spoke with staff, spent time with people, read records, looked around the home and made observations of the care and support the people received. People were supported to engage in a variety of activities. People told us that the staff treated them with dignity and respect.

We saw that people were offered choices and their independence was promoted. We saw some positive interactions between staff and the people who live at the service. Staff assisted people in a professional, yet warm manner and explained what they were doing when they supported them.

People we spoke with told us that they liked living in the home and that staff were friendly and caring. We saw that people looked relaxed. The people we spoke with told us that they were satisfied with the care and support received. One person said "I feel safe here, I am very comfortable". Another said "The staff are kind and always find time to chat with me".