Archived: London Fertility Centre - Harley Street

People were positive about their experiences at London Fertility Centre - Harley Street. They said they were treated as individuals and had enough information to make a decision about whether to participate in fertility treatment. They understood what the treatment would offer them and the risks and disappointments inherent in fertility treatment. They were positive about staff and said that they could always ask for more information and would raise a concern if they had one. People said they had received sufficient information to give their consent to treatment. One person said it had been 'absolutely fine' and could find 'no issues' with the whole process to date. The service was described as 'efficient as well as caring'.

People were assessed prior to commencing treatment and this included tests, consultations and discussions about suitability. They saw a doctor or nurse at every visit and their progress and response to treatment was monitored. Medical records confirmed the consent processes undertaken by the centre.

There were effective systems in place to reduce the risk and spread of infection. The centre was clean and well maintained and staff had received infection control training. There were enough qualified, skilled and experienced staff to meet people's needs. There were processes to review, investigate and learn from complaints.