The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: London Fertility Centre - Portland Place

Portland Place, Marylebone, London, W1B 1QJ (020) 7224 0707

Provided and run by:
London Fertility Centre Limited

All Inspections

18 July 2013

During a routine inspection

We inspected both the London Fertility Centre locations on the same day. They operate as one service and people using the service understood this. Some people would have received initial consultations and treatment at other Spire Healthcare hospitals prior to attending the Portland Place location for clinical treatment such as egg retrieval or embryo transfer. This location was licensed by the HFEA and the last licensing inspection was in March 2013. More information about this process can be found on the HFEA website.

People were positive about their experiences at London Fertility Centre ' Portland Place. They were positive about staff and said that they could always ask for more information and would raise a concern if they had one. People said they had received sufficient information to give their consent. One person said it had been 'absolutely fine' and could find 'no issues' with the whole process to date. The service was described as 'efficient as well as caring'.

People were assessed and screened prior to commencing treatment and this included tests, consultations and discussions about suitability. Medical records confirmed the detailed information and consent processes undertaken by the centre.

There were effective systems in place to reduce the risk and spread of infection. The location was clean and well maintained and staff had received infection control training. There were enough qualified, skilled and experienced staff to meet people's needs.

People were made aware of how to complain about any aspect of the service. There were processes to review, investigate and learn from complaints.

18 April 2012

During a routine inspection

The people we spoke with were positive about their experiences at London Fertility Centre ' Portland Place. They said they were treated as individuals and had enough information to make a decision about whether to participate in fertility treatment. They understood what the treatment might offer them and the risks. They were positive about staff at this location and said that they could always ask for more information and would raise a concern if they had one.

People receiving treatment from this provider had understood at the commencement of their treatment that they would receive their clinical treatments at this location.