Updated 10 February 2026
Date of assessment: 25 February 2026 to 12 March 2026.
We carried out a comprehensive assessment of the service. We started the assessment on 25 February 2026 and visited the registered office and people’s accommodation on 25 February 2026, 26 February 2026, and as part of an out of hours visit on 11 March 2026. We reviewed documents and had follow up contact with the provider, finishing the assessment on 5 March 2026. This was the first rated assessment of the service.
The service provides personal care for younger and older people with a learning disability. People are supported in a supported living home with their own tenancy agreement from a landlord.
Not everyone who used the service received the regulated activity of personal care. Care Quality Commission [CQC] only inspects where people receive personal care, this is help with tasks related to personal hygiene. At the time of our assessment, the service was supporting fourteen people, however, only four people received support with personal care.
We expect providers to ensure that people with a learning disability and autistic people receive care that promotes dignity, equality, choice and independence, and that they can access the same high quality services within their communities as everyone else. Right support, right care, right culture is the framework CQC uses when assessing services for people with a learning disability and autistic people, and providers are required to have regard to this guidance in how they design, deliver‑ and evaluate their care. We assessed the service against the ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people, respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was upholding these principles.
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff completed safeguarding training and knew how to raise concerns. Cleanliness of people’s flat was maintained to a high standard. Although we identified some areas for improvement in relation to care plans, we found staff were knowledgeable about people’s individual risks and how to keep them safe. We found there was enough staff deployed to meet people’s needs.
At the time of the assessment there was a manager registered with CQC. A registered manager is a person who has registered with CQC to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
We found the service was well-led. We received positive feedback in relation to the leadership of the service. A staff member told us, “[registered manager] is a really good manager. Selfless. Will do anything for anybody. Has everyone’s best interests at heart all the time (staff, people and relatives).” Other staff told us the registered manager was, “A wonderful manager, an all round great person, inspirational, and fantastic”. Staff commenting on the registered manager’s approach told us, they were “Available if required,” and “Always at the end of the phone if you need [them].” Feedback from people and relatives reflected this approach. A relative told us, “[Registered manager] is a great manager, approachable, and responsive to emails and telephone calls.” We shared with the registered manager and area manager, there were some improvements required to governance and culture. However, staff had told us there had already been a significant improvement in culture since the new area manager commenced in post.