17 July 2023
During a routine inspection
Ultimate Care and Support Services Ltd is a supported living service providing personal care to people as part of the support they need to live in their own homes. The service supports younger adults and older people with a learning disability and autism.
Not everyone who uses the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At this inspection 1 person was receiving personal care.
People's experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support
People had a good quality of life and were fully supported to lead fulfilling lives. Personalised support plans gave information for staff to follow in keeping people safe, whilst enabling people to be as independent as possible
Effective systems were in place to manage known risks. People and their relatives were fully involved in managing personal risks and in taking decisions about how to keep safe.
Staff were trained in recognising signs when people experienced emotional distress and knew how to support people to reduce anxieties, to keep them safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People were supported to understand their rights, and to maintain contact with people that mattered to them.
People and relatives knew how to raise concerns and were confident they would be dealt with properly.
Right Care
People had full access to specialist healthcare services. People were supported to follow their chosen hobbies and interests.
Right culture
People’s needs, wishes and rights were at the heart of the service. The registered manager promoted a culture of inclusion, diversity, and equality.
People were supported to express their individuality. The staff team were caring and dedicated to the people they supported. They enabled people to pursue their chosen hobbies and interests and follow their cultural and religious beliefs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 11 October 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.