25 September 2023
During a routine inspection
People’s experience of using this service and what we found
People and their relatives were very positive about using the service and feedback from them was good.
Suitable arrangements were in place to keep people safe. Policies and procedures were followed by staff to safeguard people and staff understood these procedures. Risks to people were identified and managed to prevent people from receiving unsafe care and support.
Medicine arrangements ensured people received their medicines as prescribed. People were protected by the provider's arrangements for the prevention and control of infection.
There were enough staff to meet people’s needs. Staff were recruited safely. Suitable checks were undertaken to ensure the right staff were employed to care for people. Arrangements were in place for learning and making improvements.
Suitable arrangements were in place for staff to receive a robust induction, appropriate training, and regular supervision. People’s dining experience was positive, and their nutrition and hydration needs were met. The service ensured people received appropriate healthcare support from healthcare services. The service worked together with professionals and other organisations to ensure people received coordinated care and support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with care, kindness, dignity, and respect. People received care and support that met their needs and preferences. Staff had a good knowledge and understanding of people's specific care and support needs, how they wished to be cared for and supported. The rapport between staff and people using the service was positive.
People had a plan of their care describing their specific needs, wishes and preferences. Information about people such as the story of their life, their experiences and personalities had been reviewed and updated.
Activities and events were provided by the staff to meet people’s social and leisure needs and to reduce isolation. Systems were in place to ensure people were cared for at the end of their life.
Complaints were investigated and managed. People and their relatives were involved in people’s care arrangements. Robust systems were in place for the oversight of the service and to monitor the quality of the care provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 10 November 2022, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
The overall rating for the service is good based on the findings of this inspection.