Trewithen

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were relaxed and comfortable in their home and confident when requesting support from staff. Relatives told us, “[My relative] appears to be very well cared for” and “The staff there at the moment have been very attentive and very caring”.

Staff were attentive to people’s needs and ensured their dignity and preferences were understood and respected. Staff enjoyed working with the people living at Trewithen and told us, “[Person’s name] is quite happy and that is all that matters” and “I think they are all really happy, and we do our best to accommodate all that they want to do”.

Visting professionals praised the care and compassion with which staff provided support. Their comments included, “I was impressed with the level of support I witnessed on my visits”, “The staff seem genuinely caring and passionate about those they care for” and “The interactions I had were positive and reflected a caring and professional approach”.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were encouraged and supported to express their individuality and staff valued people’s skills. Interests were encouraged and staff were flexible in their approach and involved people in decision making about proposed activities. During our assessment people went on trips out when they wished.

Staff knew what was important to people and provided effective advice to the inspector on how to minimise the impact of their visits on people’s routines. People were able to access the service’s gardens independently and staff supported people to leave the service when they wished.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans included guidance on how staff should share information to support decision making. Staff used these techniques effectively, respected people’s choices and valued their independence.

People were supported and encouraged to do things for themselves and take on responsibility for chores and tasks within the service. We observed people making hot drinks and snacks independently and helping with dishes after mealtimes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff knew people exceptionally well and were able to predict and pre-empt situations that were likely to cause anxiety or distress. Identified tools and approaches were used effectively to help people manage their emotions and staff worked alongside people to help them achieve their goals.
During our visits, both during the day and early evening, staff supported people to go out whenever they wished and this impacted positively on people’s wellbeing, independence and choice and control.
Professionals were consistently complimentary of the staff teams’ approach and their dedication to the people they cared for. Professionals’ comments included, “I have found the staff to be attentive, professional, and efficient” and “My experience of the staff is that they are hardworking and committed to the care of the people living there, and they strongly advocate on behalf of the people accessing support within the service”.
 

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Staff were well motivated and dedicated to supporting people’s wellbeing and facilitating their independence. The manager ensured staff did not regularly work excessive hours and had access to breaks while on shift. Staff meetings provided opportunities for staff to share information and learning and the provider offered staff access to a number of benefit and support schemes.