Oaklands Littlehampton Limited

Updated 30 March 2026

This assessment took place on 2 April 2026 and was carried out due to the length of time since the last assessment. Oaklands Littlehampton Limited is a residential care home providing accommodation and personal care for up to 42 people. The home supports older people, including people living with dementia and people with physical health needs. At the time of our assessment there were 32 people living at the home.

People received safe, effective and compassionate care from staff who understood their individual needs and preferences. Staff treated people with dignity and respect and supported them in a calm and reassuring manner. We observed positive interactions between staff and people living at the home and a relaxed and welcoming atmosphere within the home. Systems were in place to support the safe delivery of care. Risks associated with people’s health, wellbeing and daily support needs were assessed and reviewed. Staff understood safeguarding responsibilities and knew how concerns would be recognised and escalated. Medicines were managed safely and supported by audits and regular oversight processes. The environment was clean, well maintained and adapted to support people’s safety, comfort and independence.

People were supported by staff who knew them well and worked together to provide consistent care. Staffing levels were monitored in line with people’s assessed needs, and staff completed training relevant to their roles and the needs of people living at the home. Staff worked collaboratively with healthcare professionals and external services to support people’s health, wellbeing and continuity of care.
Care was person-centred and responsive to people’s individual needs. Care plans reflected people’s routines, preferences and support needs and were updated when changes occurred. Staff encouraged people to maintain independence and remain involved in activities, interests and routines important to them. Activities and opportunities for social engagement were available throughout the home to support people’s wellbeing and reduce social isolation.

Leaders promoted a positive and reflective culture focused on learning, inclusion and continuous improvement. Governance systems and monitoring processes were used proactively to identify trends, respond to concerns and support improvements within the home. Staff consistently described leaders as approachable and supportive and spoke positively about opportunities for development and wellbeing support within the home. This supported continuous improvements in care quality and helped ensure people consistently received safe and effective support.
 

Updated 30 March 2026

People living at Oaklands Littlehampton Limited spoke positively about the care and support they received and described feeling safe, comfortable and well supported by staff. People told us they felt safe and well supported by staff. One person told us, “The staff are really good here.” Staff supported people to maintain independence and continue routines, hobbies and activities important to them. People described being encouraged to remain active and involved in day-to-day life within the home. One person said, “I do jigsaw puzzles and gardening.” Feedback showed people felt listened to and involved in decisions about their care and daily lives. People also described being able to make suggestions and influence aspects of life within the home, including activities and opportunities available to them. Positive relationships between staff and people living at the home were evident throughout the assessment. One person told us, “The staff don’t have to do things like this, but it just comes naturally.” People also spoke positively about meals and social opportunities within the home. One person told us, “Food is good, I have a choice of what I want.” Relatives consistently described the home as caring, welcoming and supportive. One relative told us, “They provide excellent care for my [person].”The atmosphere within the home was described positively by relatives, who told us it “really does feel like a home, as opposed to a care home” and said, “There is always a lot of laughter.” Relatives also spoke positively about communication and involvement, with one relative explaining, “We can call in any time and do not need to let them know we are coming.” Overall feedback reflected positive experiences of care, support and daily life within the service.