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Archived: Saroia Staffing Services Ltd Good

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Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service:

Saroia Staffing Services Ltd provides personal care to people living in their own homes. At the time of the inspection, there were 12 people receiving care from the service.

People’s experience of using this service:

There were systems in place to monitor the quality of the service, but these had not always ensured that records were completed accurately. People spoke positively about the leadership at the service and were given opportunity to provide feedback on the care they received.

People were supported by a consistent team of care staff who ensured people received their care at the correct times. People were kept safe as staff knew how to manage risks and report any concerns they had. Medicines were managed safely.

People were supported by staff who had been trained to meet individual needs. People’s dietary needs were met and staff would access healthcare services for people where required. People’s rights were upheld in line with the Mental Capacity Act.

Staff were kind and caring to people and respected their diverse needs. People’s privacy and dignity was promoted and people were encouraged to maintain their independence where able.

People’s needs were met by staff who knew them well. Complaints made had been investigated and resolved.

Rating at last inspection: Requires Improvement (Last report published 07 December 2016)

Why we inspected: This was a planned inspection based on previous rating

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 29 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 29 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 29 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 29 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 29 May 2019

The service was not always well led.

Details are in our Well-Led findings below.