Updated 20 June 2025
We carried out our assessment of this service between 09 July 2025 to 11 July 2025. Care Qters Ltd provides care to people living in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This relates to help with tasks related to personal hygiene and eating. At the time of the inspection there was one person receiving personal care.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
This was a planned assessment of all quality statements under the key questions of safe, effective, caring, responsive and well-led.This service registered with us on 05 September 2023, and this was their first assessment. The service has been rated good following this assessment.
There were systems in place to safeguard people from abuse. Risks to people were assessed and monitored. Recruitment processes were robust and there were enough staff working at the service to support people safely. Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.
People's needs were assessed before they began using the service so the provider knew they could meet their needs. Staff received inductions before starting work, so they knew what to do when they started working with people.Systems to monitor the quality and safety of the service were in place. Staff reported having a positive relationship with the provider and felt communication was effective