Stag Support Services

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 82 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Young people were at the very heart of their support. They were empowered to make decisions about every aspect of their care. Support plans reflected individual preferences and their aspirations. For example, 1 young person’s support plan recorded ‘say left leg/left foot – I understand which is which!’

People’s sensory needs were considered and met. One young person’s support plan told staff ‘How I Show I Am in Pain: I experience pain a bit differently. Sometimes it gives me a lot of relief. Sometimes pressure really helps, squeeze my hands’. This meant staff were able to respect this young person’s needs when they were in pain and had developed strategies for doing so whilst ensuring the young person was safe.

One young person had a sensory need relating to their feet and moisture. Staff were creative in using a shallow tray which they filled with water and supported the person to dip their feet into it. Staff provided another young person who enjoyed sensory touch with a textured rubber mat which the young person enjoyed rubbing with their hands and face.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service worked flexibly with a wide range of professionals to ensure young people had access to all available care and support. The provider had a day care provision which was accessed by some of these young people, where they enjoyed a safe environment for arts and crafts activities.

The provider were exceptional at developing appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

Most young people did not use words to communicate. All staff were trained in a variety of languages which use signs and pictures to communicate. Staff also worked closely with young people and their relatives to know exactly how individuals communicated and made known their feelings and preferences. These were included in support plans and shared with all staff.

Support plans were shared fully with relatives, and other professionals, when necessary. The service used a variety of written formats and fonts to ensure your people were able to access information about themselves, where they were able to do so. Relatives told us the service was excellent at communicating with them and sharing updates and ideas. Staff regularly securely shared photos and videos of young people enjoying their support and activities. This meant trust was quickly built up between relatives and staff. A relative said, “We were communicated with well during [name of young person] outings, to places like Dalby Forest, Scarborough, wildlife parks and swimming to name just a few, and staff were always reliable and friendly.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

The provider sought regular feedback from young people, their families and professionals. This was used to improve the service and the care provision they provided. There had been no complaints. However, the provider had a system for responding to and monitoring these. Relatives told us they felt comfortable speaking with the service.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

There were no barriers to young people accessing the service, or in how they received care and support.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Young people received good support and outcomes without any discrimination.

People were supported to plan for important life changes, so they could have enough time to make decisions about their future.

The service focused on ensuring each young person and their families had clear outcomes from their support. This meant the service worked closely with them to understand and support their goals. Each young person was provided with step by step approach to achieving these.