Look Natural Aesthetics

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Look Natural Aesthetics as part of our inspection programme, to inspect all newly registered locations. This was a first rated inspection for the service since they registered with the Care Quality Commission (CQC) in October 2022.

Look Natural Aesthetics provides a private aesthetics service for fee paying clients. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services they provide. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Look Natural Aesthetics provides a range of non-surgical cosmetic interventions, such as, dermal filler injections. They also provide a non-surgical form of liposuction which is used for body sculpting and contouring. These treatments are not within CQC scope of registration and therefore, we did not inspect or report on these. At the time of the inspection services provided which were in scope included, thread face lifts and Botulinum Toxin injections for aesthetic purposes and also as a medical treatment to treat patients who have specific conditions.

The nominated individual is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• There were systems to assess, monitor and manage risks to patient safety.
• The provider assessed needs and delivered care in line with evidence-based guidelines.
• The provider had the skills, knowledge and experience to carry out their role.
• Patients were treated with kindness, respect and compassion and helped to make decisions about care and treatment.
• The provider had received very positive feedback from patients about the care they had received.
• The provider understood the needs of their patients and wherever possible made reasonable adjustments to make sure the service was accessible and responsive to the needs of patients.
• Patients were able to access care and treatment from the service within an appropriate timescale for their needs. The provider ensured patients were at the centre of all decision making regarding their appointments.
• There were clear structures, systems and processes to support effective leadership and governance. The provider had a drive to deliver safe, personalised, high quality care that met the needs of the people who used the service.

The areas where the provider should make improvements are:

• The provider should improve how patients notes and records for aftercare appointments are recorded.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services