Anglia Prime Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs were assessed before they started using the service to ensure staff understood their needs and preferences. Care plans contained information about people's religious beliefs and their personal relationships with their circle of support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff were aware of the need to involve people in all aspects of their care and ensured they met their assessed needs. Staff knew each person's dietary needs including their allergies, religious preferences and consistency of food they could eat safely.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered provider completed an assessment prior to people using the service to check whether they could meet the person's needs safely and effectively. If a decision was reached to proceed to offer support, then a support plan and risk assessments were put in place and a start date agreed.

Relatives told us staff would contact professionals if they needed to communicate anything about family members. The manager was committed to ensuring staff had all the information they needed to provide appropriate support to people.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

People saw medical professionals when needed. One relative told us, "The carers tell me when they've got any concerns about [name’s] health. It's good to know they're keeping a careful eye on [name]."

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People were not put at risk because systems for monitoring quality were effective. Where improvements were needed, these were addressed and followed up to ensure continuous improvement.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

There were systems in place to ensure people consented to their care, if they had capacity to do so, and to ensure the principles of the Mental Capacity Action 2005 (MCA) were followed when people lacked capacity to make decisions about their care.