Anglia Prime Care Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
People we spoke with were very complimentary about the care staff. They told us staff were kind, caring, friendly and patient and they upheld their dignity and privacy when providing care. One person told us, “The staff are so caring.” and “They treat you like you are their family.” Another person told us, “They are kind and patient and not intrusive. I cannot fault one thing.”

Staff and people who used the service spoke of each other with kindness and respect. People told us they valued the company of the care staff who visited them and they liked the fact they had a regular team of care staff who knew them and how they liked to be supported.
 

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff we spoke with told us everyone they supported had different needs and were very different people. Staff demonstrated their understanding of the importance of treating people as individuals. One person told us,” They chat to [relative] about their interests and their life. It’s not just a job, it’s a vocation.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans contained information about the decisions people were able to make for themselves. The provider actively involved people and their relatives in developing care plans which included their needs around protected characteristics and how needs would be best met.

People were supported to have choice and control and to make decisions about their care, treatment and wellbeing. There was a range of equipment, where needed, to support and maximise people’s independence. People were provided with tailored support to ensure they remained as independent as possible.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated an understanding of who to contact when people needed urgent help or support, discomfort, concern or distress. One person said, “The staff are really good supporting [name] with their dementia. [Name] loves singing and dancing and the staff use this to redirect [name] them when [name] is getting confused or anxious.” There was evidence of where the provider had adjusted visits to fit in with people’s requirements.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

We saw policies and procedures in place to ensure equality, diversity and inclusion was upheld. The provider told us they were fully committed to these principles and values and were a responsive service and were able to meet diverse needs.