Archived: Select Lifestyles Limited

Updated 8 January 2026

Date of Assessment: 20 January to 5 February 2026. The service provides care and support to people living in supported living settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment, 16 people were in receipt of a regulated activity. Some people supported have a learning disability, autistic spectrum disorder, or a mental health need.

We assessed the service against ‘Right support, right care, right culture’ to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.

This assessment was undertaken to review the service following the previous assessment, where the overall rating was requires improvement. At this assessment we looked at all quality statements to check for improvement, and we found the provider had made enough improvement in the safe care and treatment of people and they are no longer in breach of this regulation.

Systems in place to ensure safe operations as well as governance and oversight were not always fully effective. Although systems were in place to monitor incidents, medicines and quality, these were not always used robustly to identify trends or root causes. Some concerns were identified in relation to medicine storage and infection prevention and control processes, and documentation was not always consistent. Leaders were open to feedback and shared actions taken to address the issues identified.

The well-led key question remains requires improvement. While leaders demonstrated a willingness to improve and work with external partners, governance systems were not yet fully embedded to ensure consistent oversight and delivery of the supported living model across all locations.

However we found people received kind, compassionate and respectful care from staff who knew them well. During the assessment, we observed positive interactions and saw people were supported to make day-to-day choices and maintain their independence. Relatives told us they felt their family members were safe and knew how to raise concerns if required.

Since the previous assessment, improvements have been made. The effective key question has improved to good. Safeguarding systems were in place, staff understood their responsibilities, and people were supported to access healthcare professionals to maintain their health and wellbeing. Recruitment and induction processes supported staff to deliver safe care.

Updated 8 January 2026

People told us they felt safe and comfortable in their homes and were supported by staff who were kind and respectful. During our visit, we observed warm and familiar interactions between staff and people using the service. Staff understood how people communicated and adapted their approach to meet individual needs, including supporting people who were non-verbal or required additional reassurance.

People were supported to make day-to-day choices about their routines, meals and activities. However, people were not always fully involved in more significant decisions about their care or environment. In some homes, arrangements such as locked fridges, restricted thermostat access or communal storage of medicines and money reduced people’s independence and required staff support to access everyday items. While these arrangements had rationale, they were not always supported by robust, multi-disciplinary decision-making processes.

We found many people took part in activities that were meaningful to them, such as attending community events, going to concerts, shopping or spending time with pets. Relatives told us staff supported people to build confidence and develop independent living skills, such as cooking, household tasks and attending appointments.

People and relatives generally felt involved in care reviews and said they would feel confident raising concerns if needed. Easy-to-read information was available to help people understand aspects of their care and tenancy.

Overall, people’s day-to-day experiences were positive, and they were supported by staff who knew them well. Further work is needed to ensure people consistently have maximum choice, control and independence in line with supported living principles.