• Care Home
  • Care home

Nower House

Overall: Good read more about inspection ratings

Coldharbour Lane, Dorking, RH4 3BL (01306) 740076

Provided and run by:
Abbeyfield Wey Valley Society Limited

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Nower House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Nower House, you can give feedback on this service.

24 November 2022

During a routine inspection

About the service

Nower House is a care home providing personal care to people with a variety of health needs including people living with dementia. Nower House supports up to 50 people in one adapted building. At the time of our inspection there were 24 people living in the home.

People’s experience of using this service and what we found

People were supported by kind and caring staff and were treated with dignity. Staff encouraged people to be as independent as possible.

People received support with medicines and there were enough staff to meet their needs. Staff followed safe infection control practises and all relevant personal protective equipment (PPE) was seen to be used. Risks to people’s safety were managed well and frequently reviewed.

People received support with maintaining a balanced diet and the registered manager and the management team completed thorough assessments prior to people moving into the home. This ensured they could meet the needs of all people living in the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had access to activities they enjoyed. Staff followed care plans that were personalised to people’s needs and choices.

The registered manager and the provider completed thorough audits. These ensured the safety and effectiveness of the care. People and staff felt supported by the management team and there was an inclusive culture at the home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for the service under the previous provider was inadequate, published on 19 February 2022. This service was registered with us on 03 November 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.