Thornhill Health Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Pre assessments were undertaken by the registered manager with people, prior to care commencing. This was to ensure that the service could meet people’s needs and could accommodate people’s preferences. Information such as people’s needs, level of support, medicines and risks were assessed. Where needed, these assessments included input from relatives and health and social care professionals. The information obtained from people’s pre assessment helped to inform people’s overall support plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The registered manager and staff kept up to date with best practice, with professional guidance sought when needed. Staff had kept up to date with regular training to ensure they were provided with up-to-date learning. Peoples care records were reflective of people’s needs and updated when needed.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The registered manager worked with people’s other care providers, to ensure each service worked together. Good communication was maintained to provide the best outcomes for people. This included for example, both services working together to ensure the safe administration of people’s medicines.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were cared for by staff who helped to meet their needs and preferences. People’s healthcare needs had been assessed, and they were reflected within their care records. When needed staff liaised with people or their family to discuss changes in people’s needs and health. People were supported to maintain relationships with family members and friends who were important to them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. The registered manager used a hands-on approach and was involved in people’s day to day care. Regular spot checks were carried out and audits of people’s care, including reading through people’s care records. The registered manager also sought people’s views to ensure people received the best outcomes.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff had received training in relation to the Mental Capacity Act 2005 (MCA) Code of Practice, and the registered manager had a good understanding of the act. Where people did not have the capacity to make decisions, appropriate procedures were in place to ensure any decisions were made in people’s best interests. People’s care records contained information about people’s capacity and how to obtain consent.