- Homecare service
Thornhill Health Care
Assessment report published 6 March 2026
Contents
Ratings
Our view of the service
Date of Assessment: 17 December 2025 to 28 January 2026.
Thornhill Health Care is a home care service providing support to older people in their homes. At the time of our assessment there were 2 people using the service. The service registered with the Care Quality Commission on 20 October 2022. We carried out this assessment to provide the service with their first overall rating. The assessment was carried out by 1 inspector and included a visit to the service on the 22 January 2026. We also reviewed records remotely. During the assessment we spoke with the registered manager and requested feedback from the staff. We made phone calls to people, to gain feedback about the care they received. At this assessment we looked at all 33 quality statements and provided the service with an overall rating of good.
People’s medicines were managed safely and administered as prescribed. A process was in place to complete investigations, should any incidents, accidents or safeguarding concerns be raised. At the time of our assessment the registered manager had not had to raise any concerns. They had good awareness of safeguarding procedures. Risks to people’s health and wellbeing had been risk assessed, with risk assessments in place to guide the staff. The service had a small team of staff, with no concerns raised about staffing levels. Recruitment practices were safe and pre-employment checks were carried out.
Assessments had been carried out by the registered manager prior to care commencing. People’s health needs were managed, and consent was obtained from people, before carrying out any personal care. People’s care records were informative and person centred. The staff were aware of how people communicated.
The registered manager had a series of governance systems in place and they completed regular audits. Plans were in place for the service to expand and take on further packages of care. The vision of the service was to grow the service slowly, recruit further staff and continue to provide person centred care. Staff were positive about the support they received from the registered manager and valued their role. Staff felt the service was inclusive and had an open culture, where they felt confident to escalate concerns
People's experience of this service
As part of this assessment, we spoke with 2 people by phone who were using the service. This was to find out information about the quality of care given to people and to gain feedback. People shared positive feedback about the service and were keen to tell us about the care and support they received. People felt they received a service, which was safe. A person told us, “Yes, they treat me well.” People had not experienced any missed or late visits. They were happy with how their medicines were administered and felt the staff were well trained. People described staff as being kind, caring, respectful and reliable. No concerns regarding people’s care were raised. People were aware of how to raise concerns, if needed.