Our current view of the service
Updated
31 December 2024
We carried out this announced inspection on 10 March 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 31 treatment rooms.At the time of our assessment, there was a total of 136 staff, of which there were 22 dentists, 41 dental nurses ( 22 of which were trainee, 19 qualified), 1 dental therapists, 2 dental hygienists, 10 receptionists, 5 Treatment coordinators, 14 administration roles and the practice manager. We gathered feedback from staff and spoke to a range of staff during our assessment, including 6 dentists, 4 dental nurses, 1 dental hygienist, 5 receptionists and the practice manager.
People's experience of the service
Updated
31 December 2024
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 62 patients. On the day of our assessment, we spoke with 7 and saw patient feedback from a further 5 patients. Patient feedback gave a positive view of the dental team and care provided by the practice.
Comments included, “The service is great, and the practice is so clean.”
“All the staff at the practice are professional and friendly.”
“I can’t fault the service.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Most patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. Some patients felt that information about costs could be improved. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.