During an assessment under our new approach
Date of assessment: 28 January to 13 February 2026
Radis Community Care (Stanbridge House) is a domiciliary care service, providing the regulated activity of personal care within the extra care setting of Stanbridge House. People lived in their own flats.
Not everyone who lived in Stanbridge House received personal care. The Care Quality Commission (CQC) carries out inspections where people receive personal care. Where they do, we also consider any wider social care provided. At the time of this assessment, the domiciliary care service was providing a service to 18 people.
This was the first rated assessment of this service, and we assessed all quality statements under the five key questions of safe, effective, caring, responsive and well-led.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We identified 2 breaches of regulations in relation to safe care and treatment and good governance.
The overall rating for this service is Requires Improvement.
There was limited oversight from the provider to ensure audits drove effective improvements. Some audits did not identify concerns we found during the inspection.
Risk assessments relating to people's health, safety and welfare were not always in place, and those in place were not always appropriate and effective. Safety events were reported and communicated with staff however, the provider did not carry out robust investigations to identify lessons learned. This meant opportunities to identify themes, trends or root causes were missed. Improvements were required in how safeguarding concerns were recognised, recorded and reported by the provider. Staff were not always recruited safely. The provider had systems in place to gather feedback from people and care staff. We have asked the provider for an action plan in response to the concerns found at this assessment.