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Prestbury Care Providers

Overall: Good read more about inspection ratings

13 London Road, Downham Market, PE38 9BX (01553) 615600

Provided and run by:
Prestbury Care Providers Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

13 October 2023

During a routine inspection

About the service

Prestbury Care Providers is a domiciliary care agency providing personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 18 people receiving personal care from the service.

People’s experience of using this service and what we found

People told us they felt safe when care staff visited them and the support they received from staff helped them to keep safe and manage risks. Risk assessments were conducted and measures put in place to reduce any identified risks.

People told us staff were kind, caring and thoughtful and that they benefitted from having a group of regular carers whom they knew well.

People told us staff always arrived as expected and they had a group of regular carers. There were sufficient numbers of staff to meet the needs of the people using the service. Staff were recruited safely and had appropriate training for the role.

Not everyone using the service had their medicines administered by the service. Where they did, we found medicines were administered, managed and monitored safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us they knew how to make complaints and felt confident that the service would act on these.

All 6 people we spoke with were exceptionally positive about the support they received. People said they felt the service was well managed and communication was good. There were robust systems in place to oversee the quality of the service and ensure people received consistent high-quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected and rating at last inspection

This is the first inspection of this service which registered on 14 September 2022. The service has changed its registration and this only affect the address from where the service is provided.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.