We carried out a review of the data available to us about IBC Healthcare Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about IBC Healthcare Supported Living, you can give feedback on this service.
About the service
IBC Healthcare Supported Living is a domiciliary care service. They provide personal care to people living in their own individual flats within a supported living setting. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection 5 people were receiving personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care within their own home. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support
People received care and support that enabled them to have choice and control of their care. People's independence was promoted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain contact with their relatives. Staff enabled and encouraged people to take part in activities, which they enjoyed doing and helped them to experience new recreational activities. People were encouraged to develop new skills and have active and fulfilling lives.
People’s communication needs were identified. Support plans guided staff in people’s preferred ways to communicate and express their wishes and decisions. The service ensured information was available in different formats.
People were supported by trained skilled staff to meet people’s needs and keep them safe. The provider had taken action in response to concerns from relatives about the lack of continuity of care. The provider ensured each person had a core staff team with regular agency staff to support each person. All staff including regular agency staff were trained and matched with people so that they formed a good relationship and received consistent care.
Risks to people were assessed, managed and monitored, and support plans guided staff how to promote people’s safely and wellbeing. People were supported to maintain their tenancy, including monitoring environmental health and safety.
Right Care
People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and have fulfilled lives.
People received kind and compassionate care. Staff protected and respected people's privacy and dignity. People received care and support that was personalised and provided by trained staff who understood people and their needs.
Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse and they knew how to apply it.
People were supported with their medicines by staff trained and competent to do so. Staff ensured people were involved in the planning and preparation of meals which they enjoyed.
Staff protected and respected people’s privacy and dignity and promoted their independence. Staff had received training on equality and diversity and respected people’s values and beliefs.
Right Culture
Staff were safely recruited. All staff, including the regular agency staff received ongoing training that included bespoke training based on people’s individual care needs and risks.
Staff received training and information relation to the management and best practice guidance for infection prevention and control. The staff worked well with external agencies and health and social care professionals, in supporting people with their ongoing care and support needs.
People and their relatives were involved in the review of their support plans and to give feedback about the quality of service.
The service had a registered manager. However, they were not working at the time of this inspection visit. The provider’s management team included the head of compliance and an interim manager to manage the service, support staff and monitor people’s care.
There were effective systems and processes in place to continually review, monitor and improve quality and safety. Incidents, accidents and complaints were investigated fully. Action was taken to learn, make improvements and reduce risks to people’s safety and wellbeing.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 23 January 2022 and changed office address on 16 September 2022. This is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered. We assessed whether the service is applying the principles of right support right care right culture.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.