Classic Health Care Solutions-Leeds

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People’s needs were assessed before commencing with the service and reviewed regularly to help ensure care was adapted to meet any change in people’s needs. People and their relatives were actively involved in the review of their needs.

The registered manager told us, “Assessment of people is ongoing, if someone’s needs have changed, then a full assessment would be done again, and any changes would be made to the care plan. Any referrals would be made if necessary.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff supported people in line with their assessed needs, including any nutrition and hydration needs.

The provider utilised best practice guidance wherever possible to help ensure the care and support delivered to people was aligned to good practice.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff were involved in people’s care planning and support. Both staff and the registered manager were able to describe when referrals were needed to other healthcare providers such as the GP, to enable people to remain safe whilst living in their own homes. People’s care records evidenced partnership working with external agencies such as district nurses and occupational therapists.

We spoke with an external professional who worked with the service. They told us, “Staff work well and follow any instructions provided.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Processes were in place to enable people to make informed decisions around their own well-being needs. People’s relatives were included in their care planning, including their individual preferences, likes, and dislikes.

The provider worked alongside external professionals and agencies to help keep people at home as opposed to being admitted to hospital. An external healthcare professional told us, “The service definitely helps to keep people in their own homes and for much longer.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Processes were in place to ensure peoples outcomes were monitored, and any changes to people’s care and support requirements were implemented. Care plans were audited to ensure regular reviews took place and any actions were followed up.  

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

One person told us, “They [staff] always ask if it's OK before doing anything.” Staff provided care in a way which aligned to the principles of the Mental Capacity Act. A member of staff confirmed, “I always ask people if it's OK before I do anything for them, I have had training in MCA, so I understand this.”