During an assessment under our new approach
This assessment took place between 2 June 2026 and 18 June 2026. We carried out our assessment remotely and started gathering information on 2 June 2026.
Redwood Glades provides care and support to people living in specialist extra care housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.
The assessment was completed to provide a first Care Quality Commission (CQC) rating following their registration of the service with the CQC on 17 November 2022. At the time of our assessment, the service was supporting 43 people, including older people and younger adults, with a range of needs and conditions, including dementia, mental health conditions, learning disabilities, autism spectrum disorder, physical disabilities, sensory impairments, and issues related to drug and alcohol misuse.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People were kept safe and protected from harm through clear procedures, enough trained staff, and good teamwork with other services. Staff knew how to protect people from abuse and neglect, medicines were managed safely, and strong measures were in place to prevent and control infections. The service had systems to identify, review and learn from incidents and concerns, helping to continually improve safety and the quality of care provided.
People received care that worked well for them and helped them live a good quality of life. Their needs, wishes and preferences were listened to and regularly reviewed to make sure their care continued to meet their needs. Care was provided in line with current laws and good practice guidance.
Staff worked closely with healthcare and social care professionals to make sure people received joined-up support. This included making referrals when needed and using advice from specialists to improve care. People were supported to stay as healthy, independent and well as possible through personalised care plans and regular monitoring of their health and wellbeing.
The service was well led, with clear values and effective oversight to maintain quality and address issues quickly. Systems were in place to gather feedback, and people felt able to raise concerns and were listened to. Staff felt valued by the new registered manager.