• Care Home
  • Care home

Riverswey

Overall: Good read more about inspection ratings

Newark Lane, Ripley, Guildford, Surrey, GU23 6DL (01483) 224099

Provided and run by:
Living Ambitions Limited

Latest inspection summary

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Background to this inspection

Updated 5 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Riverswey is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 24 hours’ notice of the inspection visit because it is small and people are often out of the service. We needed to be sure that they would be in. The inspection was carried out over two separate days, because one person was taken unwell during our first visit and it was not appropriate to continue at that time.

What we did before the inspection

We reviewed the information we held about the service. This included the statutory notifications that had been submitted since the last inspection. Notifications are changes, events and incidents that the service must inform us about.

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all this information to plan our inspection.

During the inspection

We met with the two people who lived at the service and spoke with four staff, including the registered manager, deputy manager and two support workers.

We reviewed a range of records. These included both people’s care and medicine records. We also looked at the recruitment files for two staff and information relating to their training and supervision. The registered manager showed us documents relating to the management of the service, including how feedback is gathered and acted upon and the audits in place to maintain the safety and quality of the care delivered.

After the inspection

We telephoned two relatives to gain an understanding of their views about people’s lives at Riverswey. We also received feedback from staff at the local GP surgery and hospital staff who had current experience of working with the service.

Overall inspection

Good

Updated 5 July 2019

About the service

Riverswey is a residential care home that provides accommodation and care for up to three people with learning disabilities. There were two people living at Riverswey at the time of our inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Comprehensive assessments and care plans provided the basis of personalised care and ensured that staff supported people safely and in accordance with their needs and preferences. Risks to people were identified and managed in a way that balanced their safety with their right to freedom.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Staff facilitated opportunities for people to engage in a range of meaningful activities and work towards goals and learn new skills that were personal to them. People were encouraged and supported to lead active and healthy lifestyles.

Staff were kind and compassionate and people enjoyed relationships with them that were fun and inclusive. The management team championed people’s rights and worked collaboratively with each other and external partners to constantly improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (April 2017).

Why we inspected

This was a planned inspection based on the previous rating.