You are here

National Star College - Ullenwood Outstanding

Inspection Summary

Overall summary & rating


Updated 6 February 2018

The National Star College is a charity which is registered to provide accommodation for up to 88 men and women with a physical disability and/ or learning disability or autistic spectrum disorder. The college also offers short breaks during college holidays to people with a physical and/or learning disability. At the time of our inspection there were 77 people staying at the college.

The inspection took place on 27, 28 and 29 November 2017. This was an unannounced inspection. The service was last inspected in June 2015 and was rated ‘Outstanding’ overall. At this inspection the service has again been rated ‘Outstanding’ overall. Our inspection looked at the residential accommodation, healthcare provision and the care and support for students outside their educational curriculum. Across the college campus there are seven residential units which were accessible to people who use wheelchairs. The college was also registered to provide the regulated activity of personal care. At the time of our inspection no one living in their own home was in receipt of personal care from the college.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The National Star College is an outstanding service. It is focussed on the individual needs of the people. The service ensured that everyone received good quality, care regardless of diagnosis, age, ethnic background, sexual orientation, gender identity, disability or social circumstances.

The vision of National Star Foundation and the National Star College was to promote “A world in which people with disabilities are able to realise their potential as equal and active citizens in control of their lives”. All staff and senior management demonstrated this clear vision and a highly positive person centred culture was seen throughout. Staff had set high standards for themselves and this promoted an exceptionally positive culture which challenged disability perceptions and had improved the confidence of people and the opportunities available to them.

People were supported to focus on making a positive contribution to others, the college and the community and achieve their potential. We saw examples of young people coaching school age students, showcasing work skills in several of the provider’s social enterprises and external work placements. Young people had been supported to actively campaign to improve rights and entitlements for people with disabilities. Throughout the inspection, we found young people and staff were motivated and passionate about equality and empowering people to live the lives they want.

People and carers spoke overwhelmingly of the positive support, guidance and healthcare interventions people had received. They were full of praise for the staff in terms of their kindness and compassion. People were 'very happy' with the service they received. We received positive comments about their views and experiences. People told us they felt safe because the staff were "Caring and enjoyed what they did". People and their families viewed the staff as experts in their knowledge and skills when supporting people with complex health needs.

Outstanding safeguarding systems and processes had been implemented to ensure the safety and well-being of the people using the service. People's risks were continually assessed, identified and managed exceptionally well and their care needs were met to a very high standard. The provider encouraged and empowered students and staff to have the confidence to suggest innovative and creative solutions to manage risk and keep people safe so they could live their lives as they chose. Staff promoted a culture that anything was possible

Inspection areas



Updated 6 February 2018

The service remained outstandingly safe.

Staff had an enabling attitude and had through positive and creative risk taking encouraged young people to live the life they wanted.

People were given many opportunities to understand and learn how to deal with discrimination and to recognise and report suspected abuse. Creative strategies were employed to keep people�s human rights at the forefront of everyone�s daily practice.

Robust recruitment procedures ensured there were sufficient staff with the right skill mix, aptitude and insight to help people identify and manage risks effectively.

Medicines were effectively administered and managed at times when people wanted them. People were supported to look after their own medicines as safely as possible.



Updated 6 February 2018

The service was exceptionally effective

The college contributed to the development of best practice in the sector and offered accredited training opportunities

to ensure staff know how to support people with disabilities.

The college made exceptional use of and developed innovative assistive technology to enable students to express their views, control their living environment

and to maximise their independence.

There was focus on young people�s consent to their care and support. Where appropriate, staff were confident to take account of the legal requirements concerning people who lacked capacity to consent based on detailed guidance.

People experienced a high level of care and support that promoted their health and wellbeing. Staff had worked closely with health professionals to ensure people received a highly personalised service.

People�s living environments were highly personalised to ensure they were safe and appropriate to people�s individual needs.



Updated 6 February 2018

The service was extremely caring.

Creative methods of communication enabled people, no matter how complex their needs, to be involved in their care and support. People felt involved and empowered to learn and try new things.

People were able to test and try new opportunities to explore areas of independence they had previously not considered.

The registered manager and staff were committed to providing the best possible care. There were excellent relationships between staff and young people with staff putting people at the centre of their care.



Updated 6 February 2018

The service remained outstandingly responsive.

The college had an outstanding approach to equality, diversity and inclusion. They had developed an innovative Sexual Orienteering programme. The college employed a Multi-faith Worker who had developed a range of excellent cultural and faith resources which had been positively received by young people.

Each person had their own detailed care plan which was extensive and clearly reflected their preferences. The care provided to people was very person centred and clearly reflected individual needs and preferences.

Staff made sure daily activities were tailored to meet people's preferences and abilities. Staff made sure people had opportunities to enjoy themselves.

The service listened to the views of people using the service and others and made changes as a result.

End of life care plans were developed where required.



Updated 6 February 2018

The service remained outstandingly well-led.

There was excellent leadership. The provider had developed and sustained a positive culture encouraging staff and people to raise issues of concern and to be actively involved in improving the college.

Staff had high standards and expectations of both themselves and young people and this promoted an exceptionally positive culture of challenging disability perceptions which had improved young people�s confidence and opportunities.

The provider had a clear strategy for developing and improving the college over time. The college worked in partnership with other organisations to make sure they were following current best practice and providing a high-quality service. They strived for excellence through consultation and reflective practice. We saw evidence of the college sustaining their outstanding practice and improvements over time.