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Roland Residential Care Homes - 6 Old Park Ridings Good

All reports

Inspection report

Date of Inspection: 4 November 2011
Date of Publication: 11 November 2011
Inspection Report published 11 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The quality of service provided to people who used the service was monitored. Generally people who used the service were protected from the risks of unsafe care.

Overall, we found that 6 Compton Road was meeting this essential standard.

User experience

We asked people using the service whether they were satisfied with the service provided. People said the choice and quality of the food provided was good. We were also told they were happy with the range of activities taking place.

Other evidence

There were opportunities for people using the service to give feedback and express their views about the service. The manager had an open door policy and people could discuss issues on a day to day basis. Regular residents’ meetings took place. Key worker meetings took place between people living at the service and their key worker, which were recorded.

The provider said they sought feedback from people who used the service as

a way of monitoring the quality of service provision. The provider showed us audits and checklists that were used to monitor the quality of the service provided and they focused on specific topics and what action had been requested by the provider if required.

We saw the survey completed in 2010 and comments made were positive.

There was evidence of health and safety checks including fire and portable appliance testing. Certificates were seen with regard to gas and electric checks and adaptations such as window restrictors.