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Oval Residential Home - 170 Oval Road Good

Inspection Summary

Overall summary & rating


Updated 8 October 2019

About the service

170, Oval Road is a care home providing personal care and accommodation to people living with mild to moderate learning disabilities. There is a second home at 164a Oval Road, again for up to three people which is run and managed by the same provider. The service can support up to three people. The care home accommodated three people at the time of this inspection in one adapted building.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need of people with learning disabilities and / or autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found

People told us they felt safe living at this home. The registered manager, deputy manager and staff understood their responsibilities to raise concerns and report incidents or allegations of abuse.

The registered manager had planned and booked training to ensure staff had appropriate knowledge to support people.

Risks to people's personal safety had been assessed and plans were in place to minimise those risks.

The premises were cleaned and well maintained. Safe infection control procedures were in place that staff implemented effectively.

People enjoyed the food and could choose what they ate. People’s cultural preferences were catered for.

Staff recruitment and staffing levels supported people to stay safe while working towards their goals and going about their lives.

The administration of medicines to people was safe, and people received their medicines as prescribed. The storage of medicines was safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received effective care and support from staff who knew them well.

People had their healthcare needs identified and were able to access healthcare professionals such as their GP. We observed kind and friendly interactions between staff and people. People told us staff were caring and respected their privacy and dignity.

People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There were systems in place to ensure concerns and complaints were responded to in an appropriate way.

The service encouraged feedback from people, families, and professionals, which they used to make improvements to the service and protect people against the risks of receiving unsafe and inappropriate care and treatment.

Staff felt the registered manager was supportive and open with them and communicated what was happening at the service and with the people living there.

The provider had quality assurance systems in place to monitor the running of the service and the quality of the service being delivered. With the help of the staff team, they took actions to address any issues.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

At the last inspection the service was rated good (Report was published 23 January 2017).

Why we inspected

This was a planned inspection in line with our inspection schedule based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 8 October 2019

The service was safe.

Details are in our Safe findings below.



Updated 8 October 2019

The service was effective.

Details are in our Effective findings below.



Updated 8 October 2019

The service was caring.

Details are in our Caring findings below.



Updated 8 October 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 8 October 2019

The service was well-led.

Details are in our Well-Led findings below.