30 April 2012
During a themed inspection looking at Domiciliary Care Services
We visited three people in their homes to ask them about the standard of the care they were receiving. We held 15 telephone conversations with people to obtain an insight into the agency.
People told us that they were happy with their care and the support they received and that it met their needs and preferences. They confirmed that senior staff had carried out an assessment of their needs before the service had commenced and that their care plans had been reviewed periodically or when their needs had changed. Comments provided included;
'Very happy with the care I receive.'
'They do a very good job. Without the support, I couldn't live at home.'
The people we spoke with gave us positive comments about staff:
'I can't fault them.'
'They are always on time; they have never missed a call.'
People felt that they were involved in making decisions about how the care and support was provided. Everyone we spoke with reported that staff treated them with respect and promoted their dignity.
The people we spoke with told us they were confident that they could raise any concerns about the quality of the service provision. We saw evidence that the service carried out annual quality assurance audits and where actions were required, they were carried out.