Sidmouth Nursing Home

Updated 15 July 2025

Date of Assessment: 7 August to 5 September. The service is a nursing home providing support, personal care and accommodation for up to 29 adults. At the time of our inspection, 28 people were using the service. We rated this service as good overall. The provider had a good learning culture and people could raise concerns. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff were kind and caring. Staff managed medicines well and involved people in planning any changes. People had enough to eat and drink and stay healthy.People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent. Were people lacked capacity to make decisions staff made sure they involved them and in some cases made a decision in their best interest.

People were treated with kindness and compassion. Staff treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff well being. Staff provided information in a way that people could understand. People knew how to give feedback and were confident the provider took it seriously and acted upon it. People received fair and equal care and treatment. Leaders and staff had a shared vision and culture based on listening, learning and trust. There was a culture of continuous improvement with staff given time and resources to try new ideas.

Updated 15 July 2025

People were overwhelmingly positive about the quality of their care. They felt safe and were fully involved in planning their care and understood their rights. One person said, “It’s first class”. Another person said, “Yes. The way we are handled. I have to be taken out of bed by hoist, and I have to have a body sling, but that’s always dealt with very well. I have had no worries. Always 2 people to transfer.”

Several people described how staff treated them kindly and made sure any personal care was done sensitively, preserving their privacy and dignity. They also said the service provided lots of interesting activities to keep people physically and mentally active. One person said, “On Fridays a lady used to come in. We have done various pictures with ice creams. Now another lady comes in. In the mornings she sometimes sings. On a Monday a man and wife come in for an hour, and they play their instruments. There’s also a man with an electric piano who comes. He plays a mixture of different types of music. Another lady does essential oils and massage, and a friend does my nails.”

People felt able to complain and where confident action would be taken, and improvements would be made. One person told us how their diet was managed they said, “There’s a qualified person who looks at all the diets and I have seen we each have a sheet that lists likes and dislikes. When I am sitting here, I have only got to ask, and they will bring me anything I want.”

People also told us they knew the manager as they had interactions with them. One person said, “One of the directors, a lady, she brought me here in her own car and every so often we have a talk about a variety of things. We have a chat. The manager will drop into the chair and ask how I am getting on. And they will encourage me to walk around the building, and we have a chat.”