People who receive a service told us: 'I don't have to tell them what to do, they just know'. 'The staff are very nice'. 'If I need anything the staff will get it for me, they are very good'.
We asked them if they felt safe, they told us: 'yes absolutely, the staff are always there if I want them'. 'Yes I do'. 'I am very happy'.
People told us they were involved in planning the care provided to them. One person said "They discuss everything with me" and a relative said "We said what we wanted and they agreed what they could provide". This relative also told us that the timing of the morning visit had been changed to suit the person's usual routine and said the agency staff "have always been adaptable and accommodating".
People told us that their privacy and dignity were respected by the agency staff. One person said that staff did not come into the bathroom until she called them. A relative told us the staff 'know how to treat her properly'.
People told us the staff were "friendly and cheerful" and "they're all very good". A relative told us they had confidence in the staff - "it gives me peace of mind knowing they're there". People said they usually had the same staff visiting them, staff were usually on time, stayed for the agreed length of time, and never missed a visit.
People told us the owner/manager of the agency contacted them regularly to check their satisfaction with the service.