We also requested from the Nominated Individual a copy of the quality assurance information about what people had said about the service provided. We were told that a recent survey had been sent to people who used the service and their relatives and representatives, but this was being collated by an external agency and was not available to view at the time of this review.
People we did speak with told us that they received sufficient food and meals were of a good quality. People also spoke well of the staff and told us that they found them to be respectful of their needs, and privacy and dignity. People told us that the home provided a variety of activities and they had plenty of opportunity to participate in these when they wanted to.
Three people told us that there was sufficient food provided in the home, but for two people in their view the quality of the food was variable and one person told us the food was excellent. They spoke well of the staff and told us that they respected their privacy and dignity . People told us that they had opportunities to join in the activities in the home, and that there were opportunities for people to give their views on the care being provided.