• Care Home
  • Care home

Conifer Lodge Residential Home

Overall: Good read more about inspection ratings

33 Aylestone Lane, Wigston, Leicester, Leicestershire, LE18 1AB (0116) 288 3170

Provided and run by:
Conifer Lodge Limited

Latest inspection summary

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Background to this inspection

Updated 14 April 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 1 inspector.

Service and service type

Conifer Lodge is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Conifer Lodge is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 2 people who used the service and 7 relatives to ask about their experience of the care provided. We also observed the support people received within the communal areas of the home, including the support people received to take their medicine.

We spoke with 7 members of staff including the registered manager, the provider, an administrator, two care staff, and a cook and housekeeper. We also spoke with the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed a range of records. This included accident and incident records, care and medicine records, audits and three staff recruitment files.

Overall inspection

Good

Updated 14 April 2023

About the service

Conifer Lodge is a residential care home providing accommodation and personal care for to up to 20 people in one adapted building. The service provides support to people that may have dementia, physical disabilities and sensory impairment. At the time of our inspection there were 20 people using the service.

People’s experience of using this service and what we found

Improvements to the service we found at our previous inspection had been embedded. This assured us the service was well-led.

People were provided with person centred care that met their preferences and wishes. Care was delivered by kind and compassionate staff. People had their dignity and privacy upheld and were treated respectfully.

The service was welcoming and inviting to visitors. The provider and registered manager were visible and monitored the service effectively. Prompt action was taken when things went wrong.

People and relatives were consulted and involved in how they wished for care and support to be delivered and treated as individuals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staffing levels ensured people received timely care. Staff were recruited safely and were competently trained and experienced to carry out their roles to provide safe care.

People’s needs were assessed and risks to their health and wellbeing were managed safely. People were safe and protected from harm and abuse. Medicines were administered as prescribed and people were well nourished.

We were assured that the provider had sufficient infection, prevention and control measures in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 27 March 2021) and there were no breaches of regulation. At this inspection we found improvements had been made.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.