The Care Quality Commission
  • Doctor
  • Independent doctor

Archived: The Constable Country Medical Practice

Glancey Medical Associates, Heath Road, East Bergholt, Essex, CO7 6RT (01206) 298326

Provided and run by:
Glancey Medical Associates Limited

All Inspections

14 January 2014

During a routine inspection

We spoke with two people who used the service. Both told us that staff spent time talking with them about all aspects of the treatment before it was agreed and that the staff were honest and realistic about the proposed treatment. Both said they trusted the staff in respect of them providing safe care, one person told us, 'I trust them completely.'

Both people confirmed that they had a consultation prior to treatment and that the side effects of treatment was clearly explained to them. They told us that they were provided with example photographs of before and after treatment. Both people told us that they were happy with the service provided.

We found that there was a sufficient number of suitably qualified, skilled and experienced staff to provide care. We found that the staffing levels were flexible dependent on service demand which meant that people did not need to wait for treatment.

The service had effective ways of monitoring the quality of the service. We noted that there was information in the reception area for people to provide feedback about the service at any time. The service regularly undertook surveys of people who use the service to establish how the service could improve.

16, 25 January 2013

During a routine inspection

We spoke with four people who used the service. All had different reasons for using the service and all told us that they were happy with the service provided. People told us that staff spent time talking to them about all aspects of the treatment before it was agreed. All confirmed that they had attended a consultation meeting prior to treatment and that the side effects of all treatment was clearly explained to them.

People also told us that they all felt they could ask questions if they wanted to. They said all staff were always kind, supportive and friendly. We noted that there was information in the reception area for people to provide feedback about the service at any time.

We found that the service had clear policies and procedures for taking consent prior to treatment. People we spoke with were clear what the consent for their treatment was and that they understood the side effects.

The service had a clear guidance on the requirements for recruitment of staff. Both staff who work at the service were suitably qualified for the work being undertaken.