Anneally Care Services LTD Also known as PerCurra North East Surrey

Anneally Care Services LTD (also known as PerCurra North East Surrey) provides personal care support to people in their own homes. The domiciliary care agency is registered to provide a service to people over and under the age of 65 years.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 5 people were using the service.

People’s experience of using this service and what we found

The provider's quality assurance framework did not consistently identify shortfalls or recognise how improvements could be made.

People and their relatives were happy with the care provided. One person told us, “They are ever so caring.” Relatives felt the service and staff provided safe care. People received care from consistent staff members who knew and understood their care needs well. There were enough suitable staff to cover all the care calls. Staff understood their responsibilities for safeguarding adults. Staff practiced safe infection control and prevention procedures to reduce the spread of infection. People’s medicines were managed safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved and given choice about their day-to-day care and support. Staff treated people with dignity and respect. People received care that met their individual needs and preferences. People's needs were assessed and regularly reviewed to ensure staff delivered appropriate care to them. People and their relatives felt confident to raise concerns about their care and knew the process about how to make a complaint.

New staff received an induction to the care company and staff told us that they felt supported and valued. A programme of spot checks, supervision and informal team meetings meant staff were supported on an ongoing basis. Staff promoted equality and diversity in their support for people.

People had opportunities to give feedback about their care and told us their views were listened to. Staff said they received good support from the management team and could speak up if they had concerns or suggestions for improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 7 September 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Enforcement

We have identified one breach in relation to good governance, at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.

This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.