Archived: Bennerley Fields Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first assessment for this newly registered service. This key question has been rated Good

This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

The provider achieved this by taking a person-centred approach, with goals for recovery identified by the person themselves upon their arrival. Each care plan contained a ‘My Goals’ section, which detailed the required outcomes identified by the person themselves. For example, some people’s goals included, ‘To mobilise without supervision’, and ‘To manage my personal hygiene needs independently’. Physiotherapy staff, based at the care home, told us about the process by which they provide intensive rehabilitation to people. They told us they referred to the ‘My goals’ section of the person’s care plan as being a key part of this.

The provider understood the health and care needs of people so that the care was joined-up, flexible and supported choice and continuity. Various teams of professionals such as physiotherapists and occupational therapists worked onsite to deliver care that addressed the diverse needs of people in their local community and was tailored to their needs.

Leaders told us that people could be admitted with any physical or mental health condition and this situation could potentially be challenging due to the diverse nature of the people staff could be working with. Leaders told us it is difficult to recruit staff with the skills and experience to support such a broad range of needs. However, leaders described the wide range of training that staff received and told us, “Because of the various skilled teams onsite, there are sufficient skills and experience of working with people with their presenting needs.”

One member of staff told us, “Our purpose is to ensure people don’t come to harm and to help their re-enablement.”

Leaders described a particular admission which had been a challenge due to the person presenting with needs that had not been explained to the provider when they were discharged from hospital. In this situation the provider communicated with other professionals involved in the person’s care and sought advice on how to keep the person safe.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider supplied up to date information to people and their relatives about the service. For example, upon arrival at the care home, people received a community support bed information sheet, which described in simple language the aims of the care home and how it could help the person. It stated the service aimed to help people to do things for themselves rather than having things done for them. There was also information about what people could expect from their stay and which staff members would support them.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People told us they felt able to raise complaints and concerns with staff and that they would be dealt with.

The provider put posters up with a QR code, inviting people and their relatives to access a feedback form where they could answer questions and provide any comments about the service anonymously. The provider analysed the feedback they received and used this to improve the service. For example, people told the provider the type of mattress they were using was uncomfortable. Leaders explained the mattresses were a particular type of pressure-relieving mattress, and following feedback they removed these mattresses and used a different type, which people found more comfortable.

The provider made sure that people could access the care, support and treatment they needed when they needed it. Each person’s level of need was assessed on their arrival and reviewed on a regular basis.

The building was accessible to people using wheelchairs or with limited mobility. Ramps with a gradual gradient and automatic doors were in place throughout the building. The garden area was accessible for all, with raised beds allowing people with limited mobility to look at the plants or take part in gardening activities.

The service accepted referrals from a variety of hospitals, for people with physical and mental health needs that were diverse in nature.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The provider was inclusive of all people to ensure they had equity in experiences and outcomes. They did this by asking people person-centred questions in the care planning stage. Staff had been given equality and diversity training which meant they had the skills to ensure that people received equitable care regardless of their background.

The provider ensured that a person-centred, goal-orientated approach was taken with each person in order to provide equity in access. For example, each person’s care plan contained questions such as ‘How I communicate and engage with others”, “What is important to you?” And “What do we need to know about your mental health and emotional wellbeing and how this affects you?” These questions allowed staff to understand what each person needed, so they could tailor their support to the individual needs of the person regardless of their needs. This helped people to achieve the goals they had identified.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Setting personal goals for care and support ensured that people were involved in planning for their future. For example, by asking people to identify what support they needed to become more independent, and to identify any help they felt they would need to get home.

People’s care plans contained ReSPECT forms which detailed the choices that they had made around what they would like to happen to them in a medical emergency, including decisions on when they would like to receive medical treatment or not.