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Berehill House Care Home Good

Inspection Summary

Overall summary & rating


Updated 18 October 2019

About the service

Berehill House Care Home is a residential care home providing personal care to 34 people at the time of the inspection. The service can support up to 35 people in a single adapted building.

People’s experience of using this service and what we found

People received care and support that was safe. The provider took steps to protect people from risks, including the risk of abuse or avoidable harm, and risks associated with the building and equipment used. There were effective recruitment processes in place to make sure staff employed and agency staff were suitable to work in the care sector. The provider actively promoted safety around medicines and infection control.

People received care and support that was effective and based on thorough, detailed assessments and care plans. Staff were trained and supported to deliver effective care according to people’s needs and preferences. The provider worked with other agencies to deliver consistent and effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were caring and kind relationships between people and their care workers and other staff. The provider worked to respect and promote people’s privacy, dignity and independence, and encouraged people to be involved in their care.

People received care and support which met their needs and reflected their preferences. The provider complied with best practice guidance with respect to meeting people’s communication needs. People had access to a wide range of relevant and meaningful activities.

The service was well led. There was focus on meeting people’s individual needs in a home-like environment. The provider worked in cooperation with others and worked to continuously improve the service people received. This was supported by effective management, governance and quality systems.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection

The last rating for this service was good (published 25 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 October 2019

The service was safe.

Details are in our safe findings below.



Updated 18 October 2019

The service was effective.

Details are in our effective findings below.



Updated 18 October 2019

The service was caring.

Details are in our caring findings below.



Updated 18 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 October 2019

The service was well-led.

Details are in our well-led findings below.